Worked with, Benji Cole, at the welcome desk. He was courteous and friendly; he gave an honest estimate (1-2 days) of how long it would take to get my truck in for a diagnostic to pin point a noise and odor of fuel. The next day, he sent an initial email complete with pics and videos pertaining to several issues and recommendations to fix. Also, pinned down the main issue of noise and odor to a bad fuel pump and hose ring seal; along with the estimate to fix it. Picked up my truck the next day-excellent! I am very pleased with the open communication keeping me in the loop on what was needed and done. The professional and friendly treatment along with their clean and tidy lobby has made TC Auto my go-to auto service for future repairs.
Edward, we appreciate your detailed feedback about your recent visit. We're glad to hear that Benji provided excellent customer service and kept you informed throughout the process. We take pride in our open communication and attention to detail. Thank you for choosing TC Auto Service as your go-to auto service. We look forward to serving you in the future. -Todd
- TC Auto Service